Effective Date: November 15, 2019
Thank you for choosing Critical Reload to assist in helping meet your health and nutrition goals. Critical Reload is proud to partner with athletes around the world to provide customized health and nutrition plans that are easy to access and easy to understand.
Since our founding, Critical Reload, LLC (“Critical Reload”) has been committed to building relationships with our customers and users based on respect and integrity. We appreciate the trust and confidence you place in us when you visit our website, use our applications, or otherwise do business with us. Critical Reload respects the privacy and security of users of our website and applications.
This policy applies to the information you provide to Critical Reload through the Critical Reload Services. This policy does not apply to information collected by third parties linked in any way to the Critical Reload Services. We have no control over, and no responsibility or liability for, any third party’s collection, use, disclosure, or retention of the personal information that is provided directly to them, and that collection, use, disclosure, and retention is not subject to this policy.
2. Account Security and User Eligibility
As a registered user of Critical Reload, LLC services, you provide all information at your own risk and you are solely responsible for all use, security, loss prevention, and protection of any confidential information and for all activity that occurs on or through your account including, but not limited to, name, address, email address, credit card or billing information, health or medical information, school and/or organization information, and all other personal information entered by you on your personal profile or given for purposes of using the Critical Reload Services. You agree to immediately notify Critical Reload, LLC of any security breach of your account. Critical Reload is not responsible for any losses arising out of the unauthorized use of any user’s account.
You must be 14 years or older to use the Critical Reload Services. We do not want to collect or retain information from anyone under 14 years of age. If you are under 14, or you believe someone under 14 has provided us with personal information, please contact us at firstname.lastname@example.org; (404) 590-2784; or Critical Reload, LLC, Attention: Privacy Officer, PO Box 373, Bronston, KY 42518 and we will delete that personal information.
3. The Information We Collect
Information We Affirmatively Collect From You
In general, when we collect personal information about you on the Critical Reload Services, you are asked to affirmatively provide the information or to take some action—such as in registering an account. Other information you affirmatively provide, such as about your preferences (e.g., sport you are training for, strength and conditioning experience), and demographic information (e.g., gender, age, or income range) is generally maintained along with personal information. You can choose not to provide any information that is affirmatively requested of you, however, this may limit your ability to use the Critical Reload Services.
In addition to collecting information on the Critical Reload Services, we may collect information from you when you communicate with us over the phone or e-mail. This information may include personal information and other information such as your name, billing and mailing address, e-mail address, phone number, and participation in events and promotions that we offer. This information may be matched with, and stored in connection with Personal Information provided or collected in connection with the Critical Reload Services.
Information We Automatically Collect From You
The Critical Reload Services automatically collect certain information from users through the use of “cookies” and other tracking mechanisms. Information automatically collected may include, but is not limited to: your domain name and host for Internet access; the Internet address of the site from which you came; the date and time you access the Critical Reload Services; your computer or device’s IP address and information about its operating system, browser and host. We may use this information for any lawful purpose, including, for example, using your IP address to help diagnose problems with our server, to administer the Critical Reload Services, to help identify you and to gather broad demographic data.
4. Use of Information
Critical Reload may use information collected on the Critical Reload Services, which may include information gathered about you, for various purposes. In general, Critical Reload uses personal information it collects to pursue our mission and operations, including the management of our Critical Reload Services, the operation of our business, and to engage in related activities. This may include storing information about you in connection with your profile so that we can recognize you when you access your Account and make offers available to you based on information you provided. We also may share some of the information you provide with other users, for purposes of enabling comparisons among or between various users.
We reserve the right to use, disclose, retain, share and otherwise deal with all information collected via the Critical Reload Services internally or to third parties, for any lawful purpose or to prevent harm to us or others. For example, and without limitation, in our discretion we may:
- Disclose information to service providers and others in order to deal with requests and questions from you; to personalize or enhance your experience; and to assist or respond to our consultants (including auditors and lenders);
- Disclose information to government regulators, law enforcement authorities or alleged victims of identify theft, as well as voluntary disclosures; and
We may place a “cookie” on the browser of your computer. Cookies are a technology that installs a small amount of information on the computer of a website user to permit the website to recognize future visits using that computer. Cookies may enhance the convenience and use of the Critical Reload Services. For example, the information provided through cookies may be used to recognize you as a previous user of the Critical Reload Services (so you do not have to enter your personal information every time), offer personalized information for your use, and otherwise facilitate your experience using the Critical Reload Services. You may choose to decline cookies if your browser permits but doing so may affect your ability to access or use certain features of the Critical Reload Services. We may also use clear gifs, and log file information to store user information, customize content, or monitor Critical Reload Services activity.
6. Do Not Provide Information About Others
7. Other Websites
The Critical Reload Services may contain hyperlinks to other websites or Internet resources. When you click on one of those links you are contacting another website. We have no control over, and no responsibility or liability for, other websites or their collection, use and disclosure of your personal information.
Third-party advertisements may be displayed on the Critical Reload Services, which may contain cookies or other information-gathering technologies. We have no control over, and no responsibility or liability for, the cookies or other technologies used in the advertisements or for the use and disclosure of information collected through advertisement cookies or other technologies.
9. Email Communications; Consent to Electronic Notice of Breaches
We may send you, or you may elect to sign up to receive, emails from us. To help us understand whether we are providing information of interest to you, we may include software code or other tracking technologies in our emails to monitor whether you opened a particular email, whether you have clicked on the images and/or links in the email, the date and time the message was opened, and whether your computer is capable of receiving HTML-based email.
We endeavor to allow you to unsubscribe at any time from our email programs by clicking on the unsubscribe link at the bottom of any email message. We reserve the right to send you service announcements or similar administrative messages (for example, if we need to temporarily suspend the Critical Reload Services for maintenance), without offering you the opportunity to opt out of receiving them. In addition, because we must communicate with you about orders that you have placed, you cannot opt out of receiving emails relating to your orders.
In the event that we or the Critical Reload Services suffers a data security breach that requires us to provide you with notice, such as under applicable law, you consent to allow us to provide you with such notice by sending an e-mail to the primary e-mail address that is associated with your account.
10. Security and Passwords
Critical Reload takes what it believes to be commercially reasonable physical, electronic, and procedural safeguards to protect the personal information we collect. However, since no security system is impenetrable and “perfect security” does not exist on the Internet, we cannot guarantee the security of personal information. In addition, any information you include in a post to any message board, discussion group, or other public posting area on the Critical Reload Services is available to anyone with Internet access.
If you create an account on the Critical Reload Services, you may be asked to choose a password for your account, which can be used to access information associated with your account (including personal information). You should choose a password that is not easy to guess, and does not use words that you would find in a dictionary. Do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and we will attribute activities that occur using your account information (e.g., through the use of your password) to you.
13. Special Note for California Residents
If you are a California resident, you may have certain additional rights related to the privacy of your personal information. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Critical Reload to third parties for the third parties’ direct marketing purposes. California Business and Professions Code Section 22581 permits registered users who are minors to request and obtain deletion of certain posted content. Please contact us as shown below to exercise any of your rights under California law.
14. Contacting Us
Critical Reload, LLC
PO Box 373
Bronston, KY 42518