Terms

Our Terms Of Use

Critical Reload Terms of Use

Effective Date: November 15, 2019

Thank you for choosing Critical Reload to assist in helping meet your fitness and performance goals. Critical Reload is proud to partner with athletes around the world to provide customized strength and conditioning plans that are easy to access and easy to understand.

These Terms of Use (“Terms”) govern your use of the Critical Reload websites, any mobile application Critical Reload offers, or any other Internet site or service on which these Terms are presented (collectively, the “Critical Reload Services”). Critical Reload, LLC. (“Critical Reload,” “we,” “us,” or “our”) offers the Critical Reload Services to you, subject to and conditioned on your acceptance of these Terms and the Critical Reload Privacy Policy, which is found at https://criticalreload.com/privacy (“Privacy Policy”).

By accessing, registering for, browsing, clicking a box to signify your consent, or otherwise using the Critical Reload Services, you acknowledge that you have read, understood and agree to be bound by these Terms. Critical Reload may, at its sole discretion, revise these Terms from time to time, with the revised terms taking effect on the date of posting. Your continued use of the Critical Reload Services after the posting of such revisions constitutes your acceptance of the revised version of these Terms. You should review these Terms on a regular basis, as they are a legally binding agreement between you and Critical Reload. READ ALL OF THESE TERMS PRIOR TO ACCESSING OR USING THE CRITICAL RELOAD SERVICES. IF YOU DO NOT INTEND TO ACCEPT THESE TERMS OR ENTER INTO A LEGALLY BINDING AGREEMENT WITH CRITICAL RELOAD, YOU MAY NOT USE THE CRITICAL RELOAD SERVICES.

1. Eligibility for Use of the Critical Reload Services

Any information you provide to Critical Reload will be stored and managed as provided in our Privacy Policy and is subject to applicable United States laws and regulations. You must be at least 14 years old to use the Critical Reload Services.

2. Acknowledgment of Risks Associated with Health and Fitness

The fitness, strength and conditioning, and nutrition information and recommendations provided by the Critical Reload Services are not intended as a substitute for medical advice from your health care provider. Critical Reload is not a medical organization. You acknowledge that all fitness activities, including strength training and conditioning, present inherent risk of possible physical stress and injury, and you acknowledge and agree to assume this entire risk in purchasing and using the Critical Reload Services. You further acknowledge that the Critical Reload Services and training recommendations are intended for an individual user based on specific input regarding that user and are not intended for the use of anyone besides that specific user. 

You represent and warrant that you have consulted a licensed physician or doctor before using any of the Critical Reload Services, and any associated methods or practices, to ensure that there are no potential or foreseeable health or injury risks from your use of Critical Reload Services.

3. Registration and Accounts on the Critical Reload Services

Some portions of the Critical Reload Services may permit or require you to create an account to participate or to secure additional benefits. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by our registration processes (the “Registration Data”). You may not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password or other account information, or another person’s name, likeness, voice, image, or photograph. You also agree to promptly notify us at info@criticalreload.com of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to the Critical Reload Services.

We may suspend or terminate your account and your ability to use the Critical Reload Services or portion thereof for failure to comply with these Terms or any special terms related to a particular service, for infringing copyright, or for any other reason whatsoever.

4. Purchases Through the Critical Reload Services

Certain features or functionality of the Critical Reload Services may allow you to purchase products or services. You agree to pay for all products and services provided through Critical Reload that are ordered through your account. You authorize Critical Reload to charge your credit card (or other payment instrument) for any products or services purchased and for any additional amounts (including any applicable taxes, late fees, and associated bank fees) that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing Critical Reload with a valid credit card or form of payment for all fees. All fees will be billed to the credit card you designate during the registration process. If you wish to designate a different credit card or form of payment, then you are solely responsible for changing such information online in your account setting.

All purchases made directly through a Critical Reload representative or through Critical Reload’ website are final. Please note that if you purchase a subscription through the Apple iTunes Store or the Google Play Store, the sale is final and Critical Reload cannot provide a refund. Your purchase will be subject to Apple or Google’s applicable payment policy.

You acknowledge your electronic submissions constitute an agreement and an intent to be bound by and pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all records relating to all transactions you enter into on the Critical Reload Services, including notices of cancellation, policies, contracts, and applications. It is your sole responsibility to review and understand all policies, content, and agreements associated with the use of the Critical Reload Services or any products Critical Reload may supply.

5. Disclaimer of Warranties

THE CRITICAL RELOAD SERVICES ARE PROVIDED: (1) WITH ALL FAULTS AS-IS AND AS-AVAILABLE; AND (2) WITHOUT ANY ASSURANCE, OR WARRANTY, CONDITION OR DUTY OF OR REGARDING: FUNCTIONALITY; PRIVACY; SECURITY; ACCURACY; AVAILABILITY; REPAIRS; LACK OF: NEGLIGENCE, INTERRUPTION, VIRUSES OR OF OTHER HARMFUL CODE OR TRANSMISSIONS; OR THE NATURE OR CONSEQUENCES OF AVAILABLE CONTENT SUCH AS (WITHOUT LIMITATION) WHETHER SOFTWARE OR OTHER CONTENT IS SUBJECT TO ANY PARTICULAR LICENSE, OR WHETHER IT IS SUBJECT TO ANY RESTRICTIONS OR CONSEQUENCES THAT MIGHT BE TRIGGERED BY ANY EXERCISE OF A RIGHT GRANTED UNDER THESE TERMS. CRITICAL RELOAD, OUR AFFILIATES, LICENSORS, SUPPLIERS, AND ADVERTISERS MAKE NO WARRANTY AND HEREBY DISCLAIM, WHETHER IMPLIED OR STATUTORY, ANY WARRANTY, INCLUDING ANY WARRANTY OF TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK, IN CONNECTION WITH YOUR USE OF CRITICAL RELOAD SERVICES, AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. YOU AGREE THAT YOU WILL OBTAIN (INCLUDING, WITHOUT LIMITATION, THROUGH DOWNLOAD) ANY CONTENT ENTIRELY AT YOUR OWN RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY RESULTING INFRINGEMENT, BREACH OF CONTRACT, CONSEQUENCE OR DAMAGE, INCLUDING (WITHOUT LIMITATION) BODILY INJURY, DEATH, DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA.

FOR AVOIDANCE OF DOUBT, YOU AGREE THAT YOU MAY NOT RELY, AND CRITICAL RELOAD WILL NOT BE LIABLE FOR YOUR RELIANCE, ON ANY INFORMATION OR OPINIONS EXPRESSED ON THE CRITICAL RELOAD SERVICES, INCLUDING ANY DECISIONS YOU MAKE ABOUT DIAGNOSIS OR TREATMENT. ANY OPINION OR INFORMATION PRESENTED ON THE WEBSITE IS FOR YOUR CONVENIENCE ONLY AND WILL NOT CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

6. User Conduct and Usage Restrictions

By using or accessing the Critical Reload Services, you represent, warrant and agree that you will not:

• do anything that could disable, overburden or impair the proper working of the Critical Reload Services, including any interference with the servers or networks used to make the Critical Reload Services available or any violation of the requirements, procedures, policies, or regulations of such networks;
• restrict or inhibit any person from rightfully using the Critical Reload Services;
• transmit, post to, or make available through the Critical Reload Services any virus, worm, Trojan Horse, easter egg, time bomb, spyware, or other computer code, file, or program that is harmful or invasive or may or is intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment;
• use any robot, spider, scraper or other automated means to access any portion of the Critical Reload Services;
• reverse engineer, decompile, or disassemble any portion of the Critical Reload Services;
• send spam or any other unauthorized advertisements or solicitations through or using the Critical Reload Services;
• use an iFrame or offer web search functionality on the Critical Reload Services;
• harvest, collect or use addresses, phone numbers or email addresses or other contact information of users of the Critical Reload Services;
• solicit private information (including social security numbers, credit card numbers and passwords) from users of the Critical Reload Services;
• impersonate any person or entity, including any moderator or any of our representatives, falsely stating or otherwise misrepresenting your affiliation with any person or entity in connection with the Critical Reload Services, or stating or implying that we endorse any statement you make;
• transmit, post to, or make available through the Critical Reload Services any content that is threatening, hateful, racially or ethnically offensive, or that depicts nudity, pornography or graphic or gratuitous violence, or anything else that Critical Reload may consider offensive;
• transmit, post to, or make available through the Critical Reload Services any addresses, phone numbers or email addresses or other contact information or private information of any third party or any content that violates the law or anyone’s rights, including intellectual property rights or other proprietary rights (such as rights of publicity and privacy);
• transmit, post to, or make available through the Critical Reload Services any false, misleading or fraudulent information;
• intimidate, harass, or violate the rights of any user or other person;
• otherwise do anything that is illegal, infringing, fraudulent, malicious or could expose Critical Reload or users of the Critical Reload Services to harm or liability; or
• attempt, encourage or facilitate any of the above.

Without limiting any of the foregoing, you may only use the Critical Reload Services for personal noncommercial and lawful purposes. You may not exploit any aspect of the Critical Reload Services for any commercial purpose without prior written and signed authorization from Critical Reload. You must comply with all state, local, national and international laws, rules and regulations that apply to the Critical Reload Services, your use of the Critical Reload Services, and any products or services you learn about on the Critical Reload Services or access through the Critical Reload Services, including but not limited to, any laws governing the sale, use, or promotion of medications and controlled substances.

7. Critical Reload’s Proprietary Rights

You acknowledge and agree that the Critical Reload Services and any necessary software used in connection with the Critical Reload Services (“Software”) contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Except as expressly permitted by applicable law or as authorized by Critical Reload or the applicable licensor (such as an advertiser), you agree not to modify, rent, lease, loan, sell, distribute, transmit, broadcast, publicly perform or create derivative works based on the Critical Reload Services or the Software, in whole or in part.

Subject to your compliance with these Terms, Critical Reload grants you a personal, non-transferable and non-exclusive right and license to access and use the Critical Reload Services; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software. You agree not to modify the Software in any manner or form, or to use modified versions of the Software, including (without limitation) for the purpose of obtaining unauthorized access to the Critical Reload Services. You agree not to access the Critical Reload Services by any means other than through the interface that is provided by Critical Reload for use in accessing the Critical Reload Services.

8. User Content

“User Content” is any information, graphic, text, image, software, sound file, video, communication, data, metadata, photograph, compilation, work in any form or medium, technology (whether now known or later developed) and other materials that are uploaded, submitted, posted, transmitted, modified, linked, shared, stored or otherwise made available to or on the Critical Reload Services by you or other users of the Critical Reload Services. You are responsible for all User Content that you upload, submit, post, transmit, modify, link, share, store or otherwise make available to the Critical Reload Services. You represent and warrant that you own or otherwise control any and all rights in and to the User Content that you upload, submit, post, transmit, modify, link, share, store or otherwise make available and that public posting and use of that User Content by us will not infringe or violate the rights of any third party in any manner.

You acknowledge and agree that we may publish, transmit, perform, display, store, distribute, reproduce, modify, re-arrange, create derivative works from, and otherwise use all or any portion of User Content for the purpose of administering the Critical Reload Services and carrying on the business of Critical Reload. You further acknowledge and agree that third parties who provide services to Critical Reload may have access to your User Content and use it in connection with their policies and practices and subject to any agreement they may have with Critical Reload.

You hereby grant us and our licensees, distributors, agents, representatives and other authorized users, a perpetual, non-exclusive, irrevocable, fully-paid, royalty-free, sub-licensable and transferable (in whole or part) worldwide license under all copyrights, trademarks, patents, trade secrets, privacy and publicity rights and other intellectual property rights you own or control to use, reproduce, transmit, display, exhibit, distribute, index, comment on, modify, create derivative works based upon, perform and otherwise exploit such User Content, in whole or in part, in all media formats and channels now known or hereafter devised (including on the Critical Reload Services and third party web sites) for any and all purposes, all without further notice to you, with or without attribution, and without the requirement of any permission from or payment to you or to any other person or entity (the “User Content License”).

By creating User Content, you represent and warrant that the User Content conform to the User Conduct guidelines set forth in these Terms and that you own or have the necessary rights, licenses, consents and permissions, without the need for any permission from or payment to any other person or entity, to exploit, and to authorize us to exploit, such User Content in all manners contemplated by these Terms (including the User Content License). These Terms (including the User Content License) do not limit any past or future grant of rights, consents, agreements, assignments and waivers you may have made or make with respect to User Content.

You further acknowledge that aspects of the Critical Reload Services may be public and accessible by anyone who visits or uses the Critical Reload Services. In addition to the rights granted to us and our service providers, your use of the Critical Reload Services may allow other users to have access to your User Content which they might copy, modify, distribute, or rely upon even without your express permission to engage in that conduct. Further, you agree to evaluate, and bear all risks associated with, the use of any User Content, including reliance on the accuracy, completeness or usefulness of User Content and any risk that others may be able to identify you based on your User Content. 

9. Right to Remove User Content or Block Access

Critical Reload generally does not monitor, approve or have any control over any User Content. Nevertheless, Critical Reload or its designees, at Critical Reload’ discretion, without any obligation and without notice at any time, may screen, filter, restrict, block, move, refuse, disable access to, remove, or modify User Content that does not meet the conduct guidelines described in these Terms or is otherwise objectionable. Critical Reload may also block your access to the Critical Reload Services in the event that (a) you breach these Terms; (b) we are unable to verify or authenticate information you provide to Critical Reload; (c) we believe that your actions may cause financial loss or legal liability for you, Critical Reload users or us; or (d) we believe that blocking access is a reasonable business practice under the circumstances.

We do not guarantee that any content or information you share or access will not be removed, damaged, corrupted, lost, or unavailable. We recommend that you back up any User Content that you store or access using the Critical Reload Services.

10. Third Party Content and Links

Critical Reload may make available links to websites operated by third parties, including advertisers. Making available any link to a website does not imply endorsement by Critical Reload of that website or the products or services available through that website; the link may be for your reference and convenience only. Products, services, and content offered through linked websites are subject to the terms and conditions made available by those respective websites, and the data collection practices of linked websites will be governed by the respective privacy policies of those websites, not by ours. Following links to any other websites or web-based services is at your own risk, and any claims you have with respect to products, services, or content accessed through linked websites are claims against third parties, not against Critical Reload.

Critical Reload also may post or otherwise provide access to websites, materials, or content of third parties (“Third Party Content”) as a service to those that might be interested in this information. Critical Reload does not guarantee, endorse or adopt the accuracy, completeness, legality, or innocuousness of any Third Party Content. Critical Reload is not responsible for updating or reviewing Third Party Content. You access and use Third Party Content at your own risk.

You agree that Critical Reload is not responsible for examining or evaluating the content or accuracy, and does not warrant and will not have any liability or responsibility for any Third Party Content. You agree to not use any Third Party Content in a manner that would infringe or violate the rights of any other party and that Critical Reload is in no way responsible for any such use by you.

11. Access to the Critical Reload Services

You may use the Critical Reload Services if and when it is available. Features may be unavailable or the experience may not be the same for every user at all times. Critical Reload does not guarantee availability of any aspect of the Critical Reload Services or any particular feature. We reserve the right to change, remove, delete, restrict or block access to, or stop providing all or any part of the Critical Reload Services (including reducing available storage capacity, if any, and removing any of the content contained in the Critical Reload Services) at any time without notice.

You agree that we may terminate your use of the Critical Reload Services if we reasonably believe that you have violated or acted inconsistently with the letter or spirit of these Terms, or violated the rights of Critical Reload or any third party, or for any other reason with or without notice to you.

12. Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT IN NO EVENT WILL CRITICAL RELOAD, OUR AFFILIATES, LICENSORS, SUPPLIERS, OR ADVERTISERS BE LIABLE FOR, AND YOU CANNOT RECOVER, ANY COSTS, DAMAGES AND EXPENSES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, PUNITIVE, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM (a) THE USE OR THE INABILITY TO USE THE CRITICAL RELOAD SERVICES; (b) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; (c) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (d) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE CRITICAL RELOAD SERVICES; OR (e) ANY OTHER MATTER RELATING TO THE CRITICAL RELOAD SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CRITICAL RELOAD IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CRITICAL RELOAD WILL BE LIABLE TO YOU ONLY FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT AND ONLY TO THE EXTENT OF ACTUAL DAMAGES INCURRED BY YOU, NOT TO EXCEED FIFTY U.S. DOLLARS ($50.00). THIS IS YOUR EXCLUSIVE REMEDY. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

13. Indemnification

You agree to release, discharge, defend, indemnify and hold harmless Critical Reload, its parents, subsidiaries, officers, directors, employees and agents, assigns, sponsors and supporting artists, licensors and suppliers from and against any claims, actions or demands, liabilities and settlements, including, without limitation, legal and accounting fees, related to or arising out of your use in any way of the Critical Reload Services, including any User Content (defined below) that you provide and your violation of any of these Terms.

14. Copyrights and Claims of IP Infringement

Critical Reload and its licensors retain full ownership, rights and protection in all material contained on the Critical Reload Services (including all digital images, software, HTML code and other code, or business methods), including all intellectual property rights therein, with the exception of User Content. Except as otherwise expressly provided in these Terms, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, rewrite, create derivative works from, transfer or sell any material contained on the Critical Reload Services without the prior consent of Critical Reload or the copyright owner.

All content of the Critical Reload Services is Copyright 2019 Critical Reload, LLC and its licensors. All rights reserved.

Critical Reload respects the intellectual property rights of all third parties. If you are the owner of a United States copyright and you believe that your work has been copied on the Critical Reload Services in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide our copyright agent the following information:

(A) a physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

(B) a description of the copyrighted work or other intellectual property that you claim has been infringed;
(C) a description of where the material that you claim is infringing is located on Critical Reload Services;

(D) your address, telephone number, and email address;

(E) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and

(F) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act in the copyright or intellectual property owner’s behalf.

Our agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:

By mail: Copyright Agent, PO Box 373, Bronston, KY 42518

By email: info@criticalreload.com

15. Trademark Information

All trademarks, service marks and trade names of Critical Reload, its partners and licensors (including without limitation: Critical Reload, the Critical Reload logo, and the associated designs and logos) (collectively “Marks”) are trademarks or registered trademarks of Critical Reload or its affiliates, partners or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify the Marks in any way, including in advertising or publicity pertaining to distribution of materials on this Critical Reload Services, without Critical Reload’ prior written consent. The use of the Marks on any other website or networked computer environment is not allowed. You may not use the Marks as a “hot” link on or to any other website unless establishment of such a link is approved in advance by Critical Reload.

16. Privacy Policy

Registration Data and certain other information about you are subject to our Privacy Policy, which is incorporated into these Terms by reference. For more information, see the full Privacy Policy at https://criticalreload.com/privacy. You understand that through your use of the Critical Reload Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to the United States and/or other countries for storage, processing and use by Critical Reload and its affiliates or business partners.

17. Notices

Critical Reload may deliver notice to you under these Terms by means of electronic mail, a general notice on the Critical Reload Services, or by written communication delivered by first class U.S. mail.

You may give notice to Critical Reload at any time by letter delivered by first-class postage prepaid U.S. mail or overnight courier to the following address:

Critical Reload, LLC
PO Box 373
Bronston, KY 42518

18. Updates to these Terms

We reserve the right to update these Terms from time to time. When we do, we will revise the “Effective Date” at the top of these Terms. We encourage you to check this page periodically for any updates. If you continue use of the Critical Reload Services following the posting of an updated version of these Terms, we will treat your continued use as acceptance of the updated version.

19. General Provisions

• These Terms and your use of the Critical Reload Services are governed by the internal substantive laws of the State of Washington, without regard to conflict of law principles. You expressly agree that exclusive jurisdiction for any dispute with Critical Reload or in any way relating to your use of the Critical Reload Services (“Legal Action”) resides in the courts of Pulaski County in the State of Kentucky. You further agree and expressly consent to the exercise of personal jurisdiction in the courts of Pulaski County in the State of Kentucky in connection with any such dispute. Any Legal Action that is subject to the jurisdiction of federal courts shall be instituted in a federal court in Kentucky.
• If a court of competent jurisdiction holds any term, covenant or restriction of these Terms to be illegal, invalid or unenforceable, the remaining terms, covenants and restrictions will remain in full force and effect and will in no way be affected, impaired or invalidated.
• The headings titles in these Terms are provided solely for convenience and have no legal or contractual significance.
• No waiver of any provision of these Terms will be effective unless it is in a signed writing, and no waiver will constitute a waiver of any other provision(s) or of the same provision on another occasion. YOU AGREE THAT ANY AND ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE CRITICAL RELOAD SERVICES MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE DISPUTE, CLAIM OR CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH DISPUTE, CLAIM OR CAUSE OF ACTION SHALL BE PERMANENTLY BARRED.
• Critical Reload will not be liable in any amount for failure to perform any obligation under these Terms if such failure is caused by the occurrence of any unforeseen contingency beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, or war.
• Critical Reload retains the right to assign its rights, privileges, responsibilities, and obligations, as identified in these Terms or in other documents, to a third party, in whole or in part, for administration, technical support, marketing, or any other purpose at any time without providing notice to you or other users through the Critical Reload Services or by any other means.

20. SPECIFIC INFORMATION AND ADDITIONAL TERMS FOR COACHES/ADMINISTRATORS:

a. The coaches, supervising party, and the affiliated school or organization (“the Responsible Parties”) agree to hold Critical Reload harmless from any liability from and indemnify against any losses, claims, damages, awards, penalties, or injuries from the users, athletes, students, and all other associated or prescribed parties (the “Associated Users”). The Responsible Parties acknowledge that all participation in Critical Reload’ strength and conditioning programs by Associated Users, including all associated exercises, movements, methods, practices, volumes, and intensities contained therein, is done under the guidance and supervision of, and at the risk to the Responsible Parties. The Responsible Parties represent and warrant that the equipment and space used for any Associated User’s participation in Critical Reload’ programs are well-maintained, suitable for strength and conditioning programs, and comply with all applicable safety regulations.

b. The Responsible Parties further warrant that all participating Associated Users, and their legal guardians if the participating Associated Users are under the age of 18, have agreed to use Critical Reload’ strength and conditioning programs in adherence with these Terms.

c. The Responsible Parties warrant that they are authorized to enter into such an agreement and agree that they shall be responsible for any Associated Users’ participation in Critical Reload’ strength and conditioning programs, and for any associated personal injury or property damage. 

21. PAYMENT INFORMATION:

Credit Cards – We accept Visa, MasterCard, American Express, and Discover

PayPal – You may use your PayPal account for quick and easy payment.

Alternative pay types are available, (Check, Money Order, and Purchase Order).  Please contact us for details by emailing, customerservice@criticalreload.com or call 800-817-9808, (Sales Option Menu)

22. Secure Check and Personal Information

An SSL certificate offers a secure, encrypted checkout experience for customers to protect the personal and payment details of shoppers.

Information we request from you is solely for the purpose of processing your order. Your information will not be sold or otherwise distributed.

23. Shipping Terms and Conditions

Web orders can ship via FedEx or UPS.  Please select a shipping method option, (Ground, 2 Day, Overnight etc) selections available during the checkout process. Flat rate shipping rates are available for all orders.  Orders that qualify for Free Shipping or Flat Rate shipping will ship via FedEx SmartPost ground delivery or USPS Priority Mail, (Transit Times typically 2 to 7 business).

Shipping rates are calculated in real time, based on the weight of the total order. Please not that shipping companies round the weight up to the next full pound.  Tracking for shipments are available online.  If you require alternative methods of delivery please contact us with your request email (customerservice@criticalreload.com),or call 1-800-817-9808.

Please note that UPS will not ship to APO/FPO’S and PO Boxes.

* Free Shipping

Products that qualify for “free shipping” will be shipped via FedEx Smart Post (FedEx Ground / USPS Residential delivery) and/or and Unites States Postal Service, limited to the contiguous United States.  (Transit Times typically 2 to 7 business).

Most orders are shipped within 24 business hours. If there is an unforeseen delay you will be contacted by email or phone

24. Coupon Codes

Offers are available for a limited time only. Specified brand or category only qualify for stated offer, if minimum purchase applies it will be noted during the check out process. Coupon Code stated must be used at check out in order to receive discount. Qualifying purchase based on pre-tax amount and excludes any applicable shipping & handling charges.

Discount cannot be applied to any previous order(s) or be combined with any other coupons, discounts, adjustments unless otherwise noted.

Most orders are shipped within 24 business hours. If there is an unforeseen delay you will be contacted by email or phone

25. Sales Tax

Critical Reload, LLC is required to charge sales tax on purchases delivered to locations within the state of Kentucky, according to the location where you will take possession.  

26. Satisfaction Guarantee

30 Day Money Back Guarantee

If for any reason you are not completely satisfied with your purchase simply return the opened and unopened product within 30 days from the date of purchase and we will refund the full purchase price for the returned products.

To process a return please contact customer service team at 1-800-817-9808 or email us at customerservice@criticalreload.com .

27. Nutritional and Health Claims

The statements presented on this website have not been evaluated by the Food and Drug Administration.
These products are not intended to diagnose, treat, cure or prevent any disease. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging.

Privacy

Our Privacy Policy

Critical Reload Privacy Policy

Effective Date: November 15, 2019

Thank you for choosing Critical Reload to assist in helping meet your health and nutrition goals. Critical Reload is proud to partner with athletes around the world to provide customized health and nutrition plans that are easy to access and easy to understand.

Since our founding, Critical Reload, LLC (“Critical Reload”) has been committed to building relationships with our customers and users based on respect and integrity. We appreciate the trust and confidence you place in us when you visit our website, use our applications, or otherwise do business with us. Critical Reload respects the privacy and security of users of our website and applications.

1. Scope of Privacy Policy

This Privacy Policy applies to information we may collect in connection with your use of the Critical Reload website (www.criticalreload.com), any subpages of that site, the Critical Reload mobile application, or any other online interface between you and Critical Reload (collectively, the “Critical Reload Services”). By using the Critical Reload Services, you signify your consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy, which may be revised from time to time, with new terms taking effect on the date of posting. IF YOU DO NOT CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS POLICY, PLEASE DO NOT ACCESS OR USE THE CRITICAL RELOADS SERVICES.

This policy applies to the information you provide to Critical Reload through the Critical Reload Services. This policy does not apply to information collected by third parties linked in any way to the Critical Reload Services. We have no control over, and no responsibility or liability for, any third party’s collection, use, disclosure, or retention of the personal information that is provided directly to them, and that collection, use, disclosure, and retention is not subject to this policy.

2. Account Security and User Eligibility

As a registered user of Critical Reload, LLC services, you provide all information at your own risk and you are solely responsible for all use, security, loss prevention, and protection of any confidential information and for all activity that occurs on or through your account including, but not limited to, name, address, email address, credit card or billing information, health or medical information, school and/or organization information, and all other personal information entered by you on your personal profile or given for purposes of using the Critical Reload Services. You agree to immediately notify Critical Reload, LLC of any security breach of your account. Critical Reload is not responsible for any losses arising out of the unauthorized use of any user’s account.

You must be 14 years or older to use the Critical Reload Services. We do not want to collect or retain information from anyone under 14 years of age. If you are under 14, or you believe someone under 14 has provided us with personal information, please contact us at info@dwmasports.com; (404) 590-2784; or Critical Reload, LLC, Attention: Privacy Officer, PO Box 373, Bronston, KY 42518 and we will delete that personal information.

3. The Information We Collect

Information We Affirmatively Collect From You

In general, when we collect personal information about you on the Critical Reload Services, you are asked to affirmatively provide the information or to take some action—such as in registering an account. Other information you affirmatively provide, such as about your preferences (e.g., sport you are training for, strength and conditioning experience), and demographic information (e.g., gender, age, or income range) is generally maintained along with personal information. You can choose not to provide any information that is affirmatively requested of you, however, this may limit your ability to use the Critical Reload Services.

In addition to collecting information on the Critical Reload Services, we may collect information from you when you communicate with us over the phone or e-mail. This information may include personal information and other information such as your name, billing and mailing address, e-mail address, phone number, and participation in events and promotions that we offer. This information may be matched with, and stored in connection with Personal Information provided or collected in connection with the Critical Reload Services.

Information We Automatically Collect From You

The Critical Reload Services automatically collect certain information from users through the use of “cookies” and other tracking mechanisms. Information automatically collected may include, but is not limited to: your domain name and host for Internet access; the Internet address of the site from which you came; the date and time you access the Critical Reload Services; your computer or device’s IP address and information about its operating system, browser and host. We may use this information for any lawful purpose, including, for example, using your IP address to help diagnose problems with our server, to administer the Critical Reload Services, to help identify you and to gather broad demographic data.

4. Use of Information

Critical Reload may use information collected on the Critical Reload Services, which may include information gathered about you, for various purposes. In general, Critical Reload uses personal information it collects to pursue our mission and operations, including the management of our Critical Reload Services, the operation of our business, and to engage in related activities. This may include storing information about you in connection with your profile so that we can recognize you when you access your Account and make offers available to you based on information you provided. We also may share some of the information you provide with other users, for purposes of enabling comparisons among or between various users.

You should assume that we will use all information for all lawful purposes except insofar as this Privacy Policy expressly limits our use of your information in some way. We reserve the right, but do not undertake a duty, to notify you of court orders, subpoenas or other legal process if allowed. If you do not want us to respond to legal process compelling us to disclose your information, you need to seek a valid order permitting us to refuse to disclose it and serve the order on us at least 3 business days before the response deadline.

We reserve the right to use, disclose, retain, share and otherwise deal with all information collected via the Critical Reload Services internally or to third parties, for any lawful purpose or to prevent harm to us or others. For example, and without limitation, in our discretion we may:

• Disclose information to service providers and others in order to deal with requests and questions from you; to personalize or enhance your experience; and to assist or respond to our consultants (including auditors and lenders);
• Disclose information to government regulators, law enforcement authorities or alleged victims of identify theft, as well as voluntary disclosures; and
• Disclose any matter relating to the Critical Reload Services or your account not listed in this Privacy Policy, but which is not prohibited by law from being disclosed.

We do not purport to have listed all possible disclosures that we might make. This Privacy Policy is intended to help you understand our general practices. This Privacy Policy is not a promise that your information will never be disclosed except as described above. For example, third parties may unlawfully intercept or access information transmitted to or contained on the Critical Reload Services, technologies may malfunction or not work as anticipated, or someone might access, abuse or misuse information, despite a lack of permission. Although we use what we believe to be commercially reasonable practices to protect your privacy, that does not mean, and you should not expect it to mean, that your information or communications will always be private or protected.

We generally will retain information for as long as required, allowed or for as long as we believe it useful. If you cease using the Critical Reload Services, or your permission to use the Critical Reload Services is terminated, we may continue to use and disclose your personal information in accordance with this Policy. We do not undertake retention obligations through this Privacy Policy. We may dispose of information in our discretion without notice, subject to applicable law.

5. Cookies

We may place a “cookie” on the browser of your computer. Cookies are a technology that installs a small amount of information on the computer of a website user to permit the website to recognize future visits using that computer. Cookies may enhance the convenience and use of the Critical Reload Services. For example, the information provided through cookies may be used to recognize you as a previous user of the Critical Reload Services (so you do not have to enter your personal information every time), offer personalized information for your use, and otherwise facilitate your experience using the Critical Reload Services. You may choose to decline cookies if your browser permits but doing so may affect your ability to access or use certain features of the Critical Reload Services. We may also use clear gifs, and log file information to store user information, customize content, or monitor Critical Reload Services activity.

6. Do Not Provide Information About Others

Do not provide personal information about others unless you are authorized or required to do so by applicable law or contract. Before supplying personal information about others, you and the person about whom you supply the information must review and consent to the Agreement. By submitting any personal information about others, you represent and warrant that you are authorized to do so, that you have made this Privacy Policy available to the person about whom you supply the information, and that you have obtained that person’s consent to this Privacy Policy.

7. Other Websites

The Critical Reload Services may contain hyperlinks to other websites or Internet resources. When you click on one of those links you are contacting another website. We have no control over, and no responsibility or liability for, other websites or their collection, use and disclosure of your personal information.

8. Advertisements

Third-party advertisements may be displayed on the Critical Reload Services, which may contain cookies or other information-gathering technologies. We have no control over, and no responsibility or liability for, the cookies or other technologies used in the advertisements or for the use and disclosure of information collected through advertisement cookies or other technologies.

9. Email Communications; Consent to Electronic Notice of Breaches

We may send you, or you may elect to sign up to receive, emails from us. To help us understand whether we are providing information of interest to you, we may include software code or other tracking technologies in our emails to monitor whether you opened a particular email, whether you have clicked on the images and/or links in the email, the date and time the message was opened, and whether your computer is capable of receiving HTML-based email.

We endeavor to allow you to unsubscribe at any time from our email programs by clicking on the unsubscribe link at the bottom of any email message. We reserve the right to send you service announcements or similar administrative messages (for example, if we need to temporarily suspend the Critical Reload Services for maintenance), without offering you the opportunity to opt out of receiving them. In addition, because we must communicate with you about orders that you have placed, you cannot opt out of receiving emails relating to your orders.

In the event that we or the Critical Reload Services suffers a data security breach that requires us to provide you with notice, such as under applicable law, you consent to allow us to provide you with such notice by sending an e-mail to the primary e-mail address that is associated with your account.

10. Security and Passwords

Critical Reload takes what it believes to be commercially reasonable physical, electronic, and procedural safeguards to protect the personal information we collect. However, since no security system is impenetrable and “perfect security” does not exist on the Internet, we cannot guarantee the security of personal information. In addition, any information you include in a post to any message board, discussion group, or other public posting area on the Critical Reload Services is available to anyone with Internet access.

If you create an account on the Critical Reload Services, you may be asked to choose a password for your account, which can be used to access information associated with your account (including personal information). You should choose a password that is not easy to guess, and does not use words that you would find in a dictionary. Do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and we will attribute activities that occur using your account information (e.g., through the use of your password) to you.

11. Privacy Policy Incorporated in Terms of Use

As indicated above, your use of the Critical Reload Services is governed by the Critical Reload Terms of Use, which are available at https://criticalreload.com/terms (“Terms”). The Terms contain important provisions, including provisions disclaiming, limiting, or excluding the liability of Critical Reload for your use of the Critical Reload Services, and provisions determining the applicable law and exclusive jurisdiction for the resolution of any disputes regarding your use of the Critical Reload Services. Each of the provisions of the Terms applies to any disputes that may arise in relation to this Privacy Policy and the collection, use and disclosure of your personal information and are of the same force and effect as if they had been reproduced directly in this Privacy Policy.

12. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this Privacy Policy. We encourage you to check this page periodically for any updates. If you continue to use the Critical Reload Services following the posting of an updated version of this Privacy Policy, we will treat your continued use as acceptance of the updated version.
13. Special Note for California Residents

If you are a California resident, you may have certain additional rights related to the privacy of your personal information. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Critical Reload to third parties for the third parties’ direct marketing purposes. California Business and Professions Code Section 22581 permits registered users who are minors to request and obtain deletion of certain posted content. Please contact us as shown below to exercise any of your rights under California law.

14. Contacting Us

If you have any questions about this Privacy Policy or other matters that relate to it, you may contact us at:

Critical Reload, LLC
PO Box 373
Bronston, KY 42518

info@criticalreload.com
1-800-817-9808