Version 2.0
Effective Date: April 10, 2025
Quick Reference
- Text HELP for assistance
- Text STOP, UNSUBSCRIBE, CANCEL, or QUIT to opt-out
- Message Frequency: Up to 4 promotional messages per month
- Message and Data Rates: May apply
- Support Contact: Call 1-800-817-9808 or email support@criticalreload.com
- Note: This policy applies only to SMS marketing and does not supersede Critical Reload’s Privacy Policy.
Introduction
At Critical Reload, LLC, we value your privacy and are committed to respecting your personal information. This SMS Marketing Policy outlines how we collect, use, and manage your phone numbers for SMS marketing purposes. Please read it carefully to understand your rights and our practices.
Collection of Phone Numbers
We collect phone numbers only when you voluntarily provide them. This may occur during transactions, inquiries, or when you sign up for promotional messages. You can opt-in to receive SMS messages by:
- Clicking on the welcome pop-up displayed to new users.
- Checking the SMS sign-up box during checkout and providing your phone number.
By opting in, you consent to receive promotional text messages from us.
Use of Phone Numbers for SMS
Your phone number will be used exclusively for:
- Sending personalized services, updates, and promotional offers related to our products and services.
- Providing special discounts or offers via SMS.
We use trusted third-party providers (Mailchimp and GoHighLevel) to send SMS communications. Your phone number will only be shared with these providers in accordance with their privacy policies:
Please note that message and data rates may apply depending on your carrier.
Opting Out of Marketing Messages
You can opt-out of receiving SMS marketing messages at any time by texting one of the following keywords:
- STOP
- UNSUBSCRIBE
- CANCEL
- QUIT
Once you opt-out:
- You will no longer receive marketing messages from us.
- The opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages.
Privacy of Phone Numbers
We are committed to protecting your privacy:
- Your phone number will never be sold or transferred to third parties for marketing purposes.
- Once you opt-out, we will cease sending SMS messages and securely retain or delete your phone number in accordance with applicable laws.
Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Significant updates will be communicated through a prominent notice on our website and/or via email or SMS.
Contact Us
If you have questions or concerns about this policy, please contact us:
- Phone: 1-800-817-9808 (Monday–Friday, 9 AM–5 PM EST)
- Email: support@criticalreload.com
Thank you for trusting Critical Reload with your information!
